Keshava Kutir Agro Products Private Limited (“we” and “us”) is the operator of
(https://keshavakutir.com) (“Website”). By placing an order through this Website
you will be agreeing to the terms below. These are provided to ensure both
parties are aware of and agree upon this arrangement to mutually protect and set
expectations on our service.
Delivery is subject to stock availability. We try to maintain accurate stock counts on our
website but from time to time there may be a stock discrepancy and we will not
be able to fulfill all your items at the time of purchase. We accept orders only when stock is available.
2. Shipping Costs
Shipping costs are included in the order. Payment for shipping will be collected
with the purchase. This price will be the final price for shipping cost to the customer.
3. Return Policy
3.1 Return Due To Change Of Mind
Keshava Kutir Agro Products Private Limited will not accept any returns or refund requests.
3.2 Warranty Returns
There is no warranty on our products.
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days
4.2 Transit time Internationally
We do not deal with any international orders at the moment.
4.3 Dispatch Time
Orders are usually dispatched within 7 business days of payment of order
Our warehouse operates on Monday – Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we will be unable to change the address after the order is placed.
4.5 P.O. Box Shipping
Keshava Kutir Agro Products Private Limited cannot ship to P.O. box addresses. We will deliver orders using couriers services to the mentioned address.
4.6 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before
dispatching your order.
4.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.
5. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with the next steps.
Once an order is placed, we will not be able to accept any cancellation requests.
7.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
7.2 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.
8. Customer service
For all customer service inquiries, please email us at firstname.lastname@example.org